FORO International Forum for Reputation in Hospitality

Thursday, October 7 / Bucharest / 4th edition

 

International forum dedicated to the reputation in the hospitality industry, which promotes good practices, representative investments and success stories of hotels and restaurants around the world. The event annually brings together investors, leaders and stakeholders from hospitality, award-winning managers and chefs, consultants, project managers, architects, solution companies.

​Our Speakers & Partners

​​Ebbe Vollmer

Chef Ebbe Vollmer of Vollmers awarded a two Michelin starred restaurant Malmo, Sweden – the first restaurant in the southern city to get the awarded two stars by Guide Michelin.

Vincent Vermeulen

The School for Butlers founded by Vincent Vermeulen is one of the most appreciated from Europe. Vincent Vermeulen is already the fourth generation of a family that has dedicated its life to working in the hospitality.  

Dragoș Anastasiu

President of the Eurolines Romania Group

Răzvan Pîrjol

Chief Business Development Officer, Winsedswiss Education Group (WEG) 

Călin Ile

General Manager of IBIS Timișoara and President of the Romanian Hotel Industry Federation

Simona Constantinescu

CEO of the ANA Hotels group, which operates the Athénée Palace Hilton and Crowne Plaza hotels in Bucharest, three hotel units in Poiana Braşov – Sportul, Bradul, Poiana – and the Europa hotel in Eforie Nord.

Christophe Chamboncel

Director of the Hotel Projects and Development Division within the Niro Investment Group

Meda Vasiliu

General Manager at Nordis Hotel Mamaia

Marian Zancianu

Head Chef & Owner, ZORI Restaurant

Măriuca Cristea

Senior Partner Apx Hotels Group

Christian Macedonschi

Ambassador – DEKRA Trusted Facility

Adrian Soare

Architect and Senior Managing Partner at Cumulus 

Diana Neamțu

Architect and interior designer at Picktwo Studio and was the coordinator of the interior design project of the Rina Sinaia Hotel. Picktwo Studio has in its portfolio interior design projects in the field of public spaces, commercial and corporate interiors.

Victor Grosu

Interior Architect and Founder Grosu Art Studio

Dora Morhan

Destination Manager at Destination IAȘI

Viorel Niculae

General Manager V.E.M. Proiect Lighthing

Eleonora Ion

General Director, Agricin.

Cătălina Dragomir

Cătălina Dragomir leads KONE Romania, a company that, with the help of advanced technologies and the permanent development of new products and materials, has brought her the reputation of a global innovator.

Ana Calusaru

Ana Calusaru is Technical Manager at ALUMIL Rom Industry. With an activity of over 15 years within the company, he contributed to the realization of large-scale Alumil projects, including the category of constructions in the field of hospitality.

​Projects

The Clocktower

📍 New York, USA

Clocktower is the restaurant where Bogdan Dănilă is Executive Chef, being the first Romanian to receive a Michelin star.

Le Premier Restaurant

📍 ROMANIA

Le Premier restaurant is located in the old center of Constanta. The terrace of the restaurant was transformed into a summer garden at  height, overlooking the sea.

Sub Tâmpa Restaurant

📍 ROMANIA

The restaurant from Brașov brings forth a unique concept in Romania: Neo-traditional Transylvanian Cuisine. Positioned right under the mountain, inspired by nature.

Hyatt Hotel

📍 ROMANIA

The main design elements – natural finishes such as wood and stone, but also modern finishes such as concrete, metal structures and glass facades outline the style and architecture of the hotel.

Hilton Garden Inn Bucharest Airport

📍 ROMANIA

The first hotel directly connected to Romania’s main airport, Henri Coandă International Airport.

Jess Restaurant

📍 ROMANIA

The concept of our project follows a contrast of bright and dramatic colors, and has a strong geometrical symbol that keeps on repeating in the space throw different materials, shapes, colors and objects .

Kaiamo Restaurant

📍 ROMANIA

For the furniture and design of the restaurant in Bucharest were used old pieces of wood, from different regions of the country, restored with the help of artisan craftsmen as a form of tribute to Romania.

Hotel Lido by Phoenicia

📍 ROMANIA

Located in the heart of Bucharest, the Lido Hotel brings to the forefront the scent of the interwar period, combined with the modernity and comfort of our days.

Hotel Filitti

📍 ROMANIA

Although it is a hotel, the atmosphere of the rooms is welcoming, with a home like feeling.

Hotel Caro

📍 ROMANIA

Hotel Caro is created in a former glucose factory – thus the old industrial past was reminded by the details and metal inserts used.

Hilton Garden Inn Budapest

📍 HUNGARY

Through the design of the hotel Carmen Tanase tried to create a transparent and open space to the street on the ground floor, to attract and invite.

Hotel Snagov Club

📍 ROMANIA

5-star Hotel situated on the Snagov Lake shore chosen as “Luxury Event Venue of the Year 2019” by Luxury Travel Guide.

GastroLab

📍 ROMANIA

GastroLAB Victory Square is an inner-city haven with a warm, familar atmosphere. A new place where you can come back, as if it always has been there.

Restaurant SavArt

📍 ROMANIA

Studio3plus team sought a harmonious connection between the inner space of the ground floor and the outer terrace, then articulated progressive passages from one space to another.

Restaurant B4

📍 ROMANIA

B4 is the place where we communicate with others and challenge our sense of perception.

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Agenda

Avaible soon!

09:00 – 09:30

Welcoming Guests!!!
New York Exhibition Visit Halls: New York Foyer, 1st Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo

09:00 – 09:30

Official Opening
09:30 – 11:30
Plenary Session 1
European Hospitals New York Hall – 1st floor
09:30 – 11:30
Plenary Session 2

Asian Hospitals
MexicoCity – 1st floor

09:30 – 11:30
Plenary Session 3

Hospital’s Safety Culture Infection Prevention and Control
Paris – 2nd floor

09:30 – 11:30

Plenary Session 4

Hospital’s Control
Cairo – 1st floor

11:30 – 12:00

Exhibition Visit Halls: New York Foyer, 1st
Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo

12:00 – 14:00

Round Table

Xgroup Meeting Concept INNOVATION FOR DEVELOPMENT. Health Policies
MexicoCity, Seoul – 2nd floor

14:00 – 15:00

Networking Lunch. Exhibition Visit Halls: New York Foyer, 1st Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo

17:00 – 18:00

Business Networking. Exhibition Visit Halls: New York Foyer, 1st Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo

Testimonials

Nawaf Salameh

President, Alexandrion Group Romania

Chef Tsuchiya Naofumi

Chef & Owner, Tokyo Japanese Restaurant, Cluj-Napoca

Chef Thomas Parnaud

Head Chef, Restaurant Le Cave, Bucharest

Chef Alex Petricean

Head Chef, Restaurant Maize Farm to table, Bucharest

Johnny Șușală

Managing Partner, Rare Foods Services, Bucharest

Daniel Ben-Yehuda

General Manager, Sheraton Bucharest Hotel 5*, Bucharest

Diana Popescu

General Manager, Hotel Epoque 5*, Bucharest

Media Coverage

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Related Ospitality Projects

SPECIAL PROJECTS

Nawaf Salameh

President, Alexandrion Group Romania

Partner FORO

“We joined FORO because we are convinced that a successful industry cannot exist without high quality standards, which inevitably means unforgettable memories for guests.”

Johnny Șușală

Managing Partner, Rare Foods Services, Bucharest

FORO Guest 

First of all, if a restaurant is built from scratch, from my point of view, the chef should also attend with the architect, because he knows very well the organization and the technological flow. Secondly, my recommendation is that investments be made in new equipment, as they give long-term returns. Reputation management from my point of view has three aspects, which, in fact, we all know: evolution, evaluation, execution. Without these you cannot have a professional performance as a Chef.

Chef Tsuchiya Naofumi

Chef & Owner, Tokyo Japanese Restaurant, Cluj-Napoca

FORO Guest

My desire to attend this event is not random. Investing in the quality of services represents us and our entire business. Undoubtedly, reputation in this area is vital but also very difficult to obtain, consolidate and maintaine. Here is the real challenge and fascination! 

Chef Thomas Parnaud

Head Chef, Restaurant Le Cave, Bucharest

FORO Guest

Thank you for the invitation to FORO 2018, an event that I find particularly useful in the Romanian industry. As you already know, a good restaurant works thanks to a team in the kitchen and a team in the restaurant.  At this point, quality services have become very important in the restaurant strategy to attract customers. To have a reputation, a Chef must create his own brand. For example the Cave of Bucharest is a restaurant with French haute-cuisine but eco responsible, 90-95% of the ingredients used being local, basic products, unpretentious in terms of quality.

Diana Popescu

General Manager, Hotel Epoque 5*, Bucharest

FORO Guest 

The online and offline reputation of a property transcends the degree of notoriety of the place or the brand, it represents the most faithful indicator of the degree of satisfaction of the guests, at the same time measuring the perception of all audiences on the performance of the hotel. In the case of a boutique hotel, such as Epoque, which is defined by the quality and degree of personalization of the services, the brand communication and the direct and real communication with the guests and with our partners is part of the daily activity. I always involve myself personally in the dialogue with Epoque guests, whether it is to monitor and respond to online reviews, or to various requests regarding services and events that take place in us. In terms of quality of services, this represents not only the number one priority, but also the main differentiator and identity of each property.

Chef Alex Petricean

Head Chef, Restaurant Maize Farm to table, Bucharest

FORO Guest 

I would say that the utility and the equipment of the space are capital in a restaurant. The quality of services is directly proportional to the investment in human resources, because people are the service providers in a restaurant. The profession of Chef in Romania has to remove the negative reputation that this considered profession of unskilled people had before realizing that being a Chef means much more than knowing how to cook. The reputation of the Chief in Romania is still at the beginning and from now on it will be important what will happen. For me, reputation is built on principles supported by a philosophy and a mentality. You cannot build your reputation by supporting something you do not believe in or characterize.

I want to Become a Partner

Jens Jakob Gustmann

Philips Health Systems Sales Leader CEE

Master Partner ROHO

 

“Philips’ mission is to improve people’s lives through meaningful innovations across what we call the “health continuum”. The vision of ROHO is similar to ours, and we are delighted to be the Master Partner of this event.

I want to attend

Chef Ștefan Popescu

Executive Chef, Pullman Bucharest World Trade Center

FORO Guest 

A restaurant is itself a complex investment. One of the current problems in this field is the quality of services, which is why it is imperative to invest in this direction. A restaurant can remain “top” only by maintaining quality – that is why this concept must be understood in detail. Competition is growing in all sectors and the best way to distinguish yourself from others is the reputation you build. The decision to use reputation as a career building tool differs from one sector to another and depends on the professional objective. However, being a professional with visibility becomes an increasingly necessary means of career development.

Bogdan Arsene

General Manager, Best Western Stil Hotel 4*, Bucharest

FORO Guest

The policy of the Best Western Stil hotel has a very important component of customer service. We care about our guests and are very attentive to the feedback they send us through various forms (directly at the hotel reception, in direct meetings with our staff, through the hotel feedback forms, through the pages of TripAdvisor, Booking, Facebook etc.). Feedback from our guests helps us to maintain the level of services and facilities we offer to a certain standard and to make improvements. In the last 2 years we have made significant investments in this regard.

Dr. Mircea Cinteză

Șeful Secției Cardiologie 1, Spitalul Universitar de Urgență București

Medic Invitat ROHO

“A fost impresionant interesul pentru Convenția Română a Spitalelor. Un mare număr de participanți au venit la București din întreaga țară. Temele dezbatute sunt importante pentru oricine este implicat în activitatea de management medical.”

Ciprian Dogaru

Executive Manager, Hotel Ambient 4*, Brașov

FORO Guest

The quality of the services must be continuously improved, and this is done through regular trainings and last-minute information shared with the relevant departments. Maintenance of hotel spaces is also a priority, as good hotel services cannot compensate for unattended space and vice versa. A mix between the two components is ideal and leads to the success of the customer relationship. A hotel’s reputation is its business card. In the online environment, the grades given by the guests are the mirror of the activity of the hotel, and they can be improved by good management and communication with the client.

Vlad Bontaș

Manager, AGROVOC, Galați, +5500 ha

Guest Farmer

First and foremost, I want to thank you for your invitation and to congratulate you on the organization of the Forum, which was very well structured, both in terms of the guests, as well as of the topics addressed. It was a day full of – we hope – useful information; when the breaks allowed it, we made the most of the networking part to become acquainted with other Romanian colleagues and to talk about the problems in our farms and what could be improved.

Dr. Alina-Bondoc

Director Medical, Medlife Titan, București

Medic Invitat ROHO

”Vă mulțumesc pentru invitatia la ROHO 2017 și mă bucur că am avut prilejul să particip și să ascult profesioniști din managementul medical, atât din România, cât și din străinătate. Consider că un asemenea eveniment pune România pe hartă, ca țară europeană, care oferă servicii de sănătate populației, la standarde de înaltă calitate. Este extrem de important schimbul de experiență și de viziune la nivel de management, pe care îl oferă un eveniment de acest tip, și nu în ultimul rând, posibilitatea de a cunoaște persoane-cheie din acest domeniu și de a lega relații profesionale de durată. Am apreciat în mod deosebit oportunitatea de a crește vizibilitatea sistemului medical privat în fața guvernanților, atât pe plan național, cât și internațional, prin promovarea unor organizații cum ar fi European Union of Private Hospitals (EUHP).”

Petru Șușca

Manager, Spitalul Clinic Județean de Urgență, Cluj

Manager Invitat ROHO

“Convenția Română a Spitalelor se evidențiază în peisajul evenimentelor din România. Reunind profesioniști din domeniul medical, evenimentul devine un prilej de a împărtăși experiență, dar și o ocazie de a interacționa cu oameni cu preocupări similare. Am apreciat alegerea atentă a speakerilor. Cunoștințele acestora sunt de un real folos în munca zilnică și pentru rezolvarea unora dintre problemele cu care ne confruntăm. Calific ediția din 2016 a Convenției Române a Spitalelor drept un eveniment constructiv și de calitate.”

Dr. Elisabeta Raț

Manager, Spitalul Municipal Carei, Satu Mare

Manager Invitat ROHO

”Vă mulțumesc pentru faptul că și în acest an m-ați onorat cu invitația de a participa la acest eveniment. Din prezentările Speakerilor din sănătate, de la noi și din străinătate, am observat că preocuparea deosebită pentru asigurarea calității actului medical și siguranța pacienților câștigă tot mai mult teren în managementul spitalelor publice și private. Cred că, în activitatea zilnică din unitățile sanitare, protocoalele terapeutice și procedurile de lucru implementate, definesc bune practici de eliminare a riscurilor clinice, combaterea infecțiilor asociate asistenței medicale și nu în ultimul rând, o abordare corectă și eficientă a diagnosticării și a tratamentului pacienților.”

Dr. Cristian Radu Jecan

Director Medical, Spitalul „Prof. Dr. Agrippa Ionescu”, București

Medic Invitat ROHO

“Mulțumesc organizatorilor pentru conceptul și formatul evenimentului Convenția Română a Spitalelor ROHO 2017. A fost o onoare și în același timp o experiență remarcabilă să onorez invitația primită. Conferința a oferit un cadru de întâlnire ideal pentru membrii echipelor de management din spitalele românești, prin asigurarea unui cadru propice de schimbare a informațiilor, de împărtășire a problemelor întâlnite în cadrul procesului de management spitalicesc și mai important, a soluțiilor găsite. Participarea specialiștilor și a profesioniștilor din sănătate din alte țări europene în cadrul ROHO, mai ales a celor din zonele învecinate cu România, a asigurat o diseminare largă a unor proiecte și soluții specifice implementate de aceștia, care pot constitui un model și pentru țara noastră.”

Vlad Bontaș

Director, AGROCOV, Galați, +5500 ha
Fermier Invitat
Vreau în primul rând să vă mulțumesc pentru invitația acordată și să vă felicit pentru organizarea Forumului, una foarte bine structurată, atât în baza invitaților, cât și a subiectelor abordate. A fost o zi plină de acumulare de informații, sperăm noi folositoare, iar când ne-au permis pauzele am profitat pe partea de networking cunoscând alți colegi din țară și povestind unii altora cu ce ne lovim în fermele noastre și ce putem îmbunătăți.

Ene Gîrban

Manager, G, AGRO-IND COM, Buzău, +2000 ha
Guest Farmer

The RALF event, which succeeded in uniting large Romanian farmers, was a real success. There were very clear views and at the same time the guests had a remarkable presence. The whole event had a gala outfit.

Proiect: Openville

Timisoara, Romania

IULIUS & ATTERBURY EUROPE

Openville este cel mai mare proiect de tip mixt din vestul României, aflat în plină dezvoltare în centrul Timişoarei, în proximitatea Iulius Mall. Acesta va fi principalul pol de business, retail şi entertainment din regiune şi va fi inaugurat în primăvara anului 2019, odată cu finalizarea primei etape. Openville va reprezenta o destinaţie cosmopolită de lifestyle, care va include: şapte clădiri de birouri, 450 de magazine, un parc de peste 55.000 mp, restaurante şi cafenele tematice, un nou concept de cinema, carusel pentru copii şi săli de evenimente. Valoarea investiţiei este de peste 220 de milioane de euro.

Presented by

Raluca-Munteanu-1
Raluca Munteanu
Business Development Manager IULIUS
Speaker DEVO 2018
Raluca-Munteanu-1
Raluca Munteanu
Business Development Manager IULIUS
Speaker DEVO 2018

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