09:00 – 09:30
Welcoming Guests!!!
New York Exhibition Visit Halls: New York Foyer, 1st Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo
2nd of October / Bucharest / Athénée Palace Hilton
International Forum dedicated to reputation in the hospitality industry, promoting best practices, representative investments and successful stories of hotels and restaurants worldwide. Each year the event brings together hospitality investors, leaders and stakeholders, awarded managers, Michelin stars chefs, consultants, project managers, companies with solutions.
Clocktower is the restaurant where Bogdan Dănilă is Executive Chef, being the first Romanian to receive a Michelin star.
Le Premier restaurant is located in the old center of Constanta. The terrace of the restaurant was transformed into a summer garden at height, overlooking the sea.
The restaurant from Brașov brings forth a unique concept in Romania: Neo-traditional Transylvanian Cuisine. Positioned right under the mountain, inspired by nature.
The main design elements – natural finishes such as wood and stone, but also modern finishes such as concrete, metal structures and glass facades outline the style and architecture of the hotel.
The first hotel directly connected to Romania’s main airport, Henri Coandă International Airport.
The concept of our project follows a contrast of bright and dramatic colors, and has a strong geometrical symbol that keeps on repeating in the space throw different materials, shapes, colors and objects .
For the furniture and design of the restaurant in Bucharest were used old pieces of wood, from different regions of the country, restored with the help of artisan craftsmen as a form of tribute to Romania.
Located in the heart of Bucharest, the Lido Hotel brings to the forefront the scent of the interwar period, combined with the modernity and comfort of our days.
Although it is a hotel, the atmosphere of the rooms is welcoming, with a home like feeling.
Through the design of the hotel Carmen Tanase tried to create a transparent and open space to the street on the ground floor, to attract and invite.
5-star Hotel situated on the Snagov Lake shore chosen as “Luxury Event Venue of the Year 2019” by Luxury Travel Guide.
GastroLAB Victory Square is an inner-city haven with a warm, familar atmosphere. A new place where you can come back, as if it always has been there.
Studio3plus team sought a harmonious connection between the inner space of the ground floor and the outer terrace, then articulated progressive passages from one space to another.
B4 is the place where we communicate with others and challenge our sense of perception.
09:00 – 09:30
Welcoming Guests!!!
New York Exhibition Visit Halls: New York Foyer, 1st Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo
09:00 – 09:30
Asian Hospitals
MexicoCity – 1st floor
Hospital’s Safety Culture Infection Prevention and Control
Paris – 2nd floor
09:30 – 11:30
Hospital’s Control
Cairo – 1st floor
11:30 – 12:00
Exhibition Visit Halls: New York Foyer, 1st
Floor Foyer, Beijing, Viena, MexicoCity, Seul, Monreal, Paris, Cairo
12:00 – 14:00
Round Table
Xgroup Meeting Concept INNOVATION FOR DEVELOPMENT. Health Policies
MexicoCity, Seoul – 2nd floor
14:00 – 15:00
17:00 – 18:00
If you are interested in our events/projects news
please register here.
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Founder and architect ateliero
Guest speaker
Alex is a young architect and designer who in 2015 founded the Ateliero studio in Bucharest. In full affirmation, Alex has in mind a very clear idea: the quality of life is given by the quality of living. So, Alex wants to imagine more beautiful places, where people can live better and spend their free time with more flavor.
FORO Guest
Speaker and Guest
Speaker and Guest
From the last projects the most notorious are: Hilton Garden Inn Bucharest and Hilton Garden Inn Budapest, a newly opened hotel with 214 rooms in the center of Budapest, between famous Opera and Basilica. The projects received recently international recognition and awards and were published in various architecture or design magazines. More information: enterprise-ad.com
Manager Le Premier Restaurant
Speaker and Guest
Dragoș Ștefănescu owns with his sister one of the most appreciated restaurants on the Romanian seaside. In 2019, the restaurant received the highest score in Constanta City from the culinary guide Gault & Millau, 11.5 points and one toque.
Speaker and Guest
Restocracy.ro is a restaurant evaluation and presentation system, launched in March 2017, by George Butunoiu and other independent evaluators. In the last 10 years, George Butunoiu evaluated more than 1000 restaurants and cafes where you can eat in Bucharest from the total of 3500.
Founder Horeca School
Speaker and guest
Horeca School is a contemporary school that combines traditional notions with an open vision of the future. More details: horecaschool.ro
PORTUGAL
Chef Henrique Sa Pessoa, in february 2009, opened his first restaurant, Alma, which won Wine magazine’s Restaurant of the Year award. In 2013, he opened in partnership Cais da Pedra, also in Lisbon. November 2015 Alma relocated to the most noble and historical part of the city, Chiado. Within the first year of opening, Alma was awarded by the red guide with a *1 Michelin Star.
Partner FORO
“We joined FORO because we are convinced that a successful industry cannot exist without high quality standards, which inevitably means unforgettable memories for guests.”
General Manager of Hilton Garden Inn Bucharest Airport, the first hotel to be opened inside an Airport in Romania
Speaker and Guest
Anca Cristea has over 15 years of experience in the hospitality industry. Throughout her career, she was also manager of K + K Elisabeta Hotel in Bucharest, as well as the MGallery by Sofitel Tarčin Forest Resort & Spa in Sarajevo.
Leader of the hotel and tourism industry in Poland / He was decorated by President Andrzej Duda and the Minister of Tourism
Speaker and Guest
Gheorghe Marian Cristescu started his adventure in the hotel industry over 20 years ago. Until 2019 he was President of Chopin Airport Development, a company that has the mission to develop hotels near airports. He is currently the President of POLSKI HOLDING HOTELOWY (PHH) and he is responsible for strengthening the management of state hotels.
FORO Guest
Chef & Owner Kaiamo Restaurant
Speaker and Guest
After graduating from Le Cordon Bleu Institute with a Grand Diplôme de Cuisine et Pâtisserie, Chef Radu experienced the London gastronomic scene, starting from small restaurants, continuing in the kitchens of 5-Star hotels, and culminating with the period worked in the kitchen of the famous chef Ollie Dabbous, at his extravagant location with 1 Michelin star.
Just 9 months from opening KAIAMO, Radu CM Ionescu has been awarded the prestigious distinction of “Gault & Millau Romania Great Chef Tomorrow” and KAIAMO was ranked with 15 points and 3 toques.
FORO Guest
I would say that the utility and the equipment of the space are capital in a restaurant. The quality of services is directly proportional to the investment in human resources, because people are the service providers in a restaurant. The profession of Chef in Romania has to remove the negative reputation that this considered profession of unskilled people had before realizing that being a Chef means much more than knowing how to cook. The reputation of the Chief in Romania is still at the beginning and from now on it will be important what will happen. For me, reputation is built on principles supported by a philosophy and a mentality. You cannot build your reputation by supporting something you do not believe in or characterize.
FORO Guest
FORO Guest
Thank you for the invitation to FORO 2018, an event that I find particularly useful in the Romanian industry. As you already know, a good restaurant works thanks to a team in the kitchen and a team in the restaurant. At this point, quality services have become very important in the restaurant strategy to attract customers. To have a reputation, a Chef must create his own brand. For example the Cave of Bucharest is a restaurant with French haute-cuisine but eco responsible, 90-95% of the ingredients used being local, basic products, unpretentious in terms of quality.
FORO Guest
My desire to attend this event is not random. Investing in the quality of services represents us and our entire business. Undoubtedly, reputation in this area is vital but also very difficult to obtain, consolidate and maintaine. Here is the real challenge and fascination!
Moderator of the “Restaurant Reputation” session
Speaker and Moderator
Chef Cezar Munteanu has been working in gastronomy for over 27 years. He cooked for great personalities of the world, but also for poor African children. Today he teaches culinary management and develops projects in the hospitality industry, teaches children in Romania what healthy eating means and inspires young chefs, not just to cook, but also to be responsible professionals. He is recognized as one of the greatest supporters of the young generation of chefs in Romania, being involved in social responsibility projects that support professional education.
Awarded Chef of the Year 2019 by Gault & Millau
Speaker and Guest
Chef Alexandru Dumitru is noted for its culinary style based on quality ingredients that are enhanced in a simple way. Throughout his career he has worked in several prestigious restaurants, such as: Les Solistes (Berlin), Auberge du Soleil (California), Atra Doftana (Terroir Award, Gault & Millau 2018), Bistro Ateneu, Anika Restaurant. In February 2020, the chef opened his own restaurant – Restaurant Anika.
Chef and Owner, Alma Restaurant 2* Michelin, Portugal
Speaker and Guest
In February 2009, he opened his first restaurant, Alma, in Lisbon. In 2015 Alma relocated to the most noble and historical part of the city, Chiado. Within the first year of opening, Alma was awarded by the red guide with a *1 Michelin Star. In November 2018 Alma was awarded with a 2nd Michelin star. Chef Henrique opened Tapisco in Lisbon and Porto. He also opened Balcão in El Corte Inglês – Gourmet Experience, inspired by the Portuguese tavern.
CEO AT WINSEDSWISS EDUCATION GROUP (WEG) & VISITING PROFESSOR AT FACULTY OF BUSINESS AND ECONOMICS, UNIVERSITY OF LAUSANNE
Speaker and Guest
Dr. Ray F. Iunius is the author of numerous works, such as “Industrie de accueil”, “Hôtellerie de Luxe”, “La management des spas”, “A hotel, a model?”, In “Boeck” editions and co-author of the “Lausanne Report on the future of Hospitality Industry”.
The first Romanian who received a Michelin star
Keynote speaker
Born in Bistrita, Bogdan Dănilă worked for Gordon Ramsey’s team for a while and was nominated as one of the 30 best chefs under 30 years of age in the UK. He is currently Executive Chef of The Clocktower restaurant at New York Edition, part of the Marriott International chain. In 2017, Bogdan Dănilă received the first Michelin star.
Chef Sub Tâmpa Restaurant
Speaker and Guest
In the kitchen of the restaurant in Brasov, traditional Romanian recipes gathered from old books and manuscripts are being artfully reinterpreted by Chef Alexandru Antal and the team, promoting neo-traditional Transylvanian Cuisine. He become a chef at the Hirscher House, then continued his training at Magorabin, in Turin, at The Jane, in Antwerp, and then at Crab & Boar, in the UK, a Michelin-starred restaurant.
PORTUGAL
NEW YORK, USA
Clocktower is the restaurant where Bogdan Dănilă is Executive Chef, being the first Romanian to receive a Michelin star.
Executive Chef, Clocktower New York
Managing Partner UNITH2B
Speaker and Guest
UNITH2B is an architectural firm founded in 2013, with a high qualification in terms of design and execution quality. The key concepts of the UNITH2B office – quality, flexibility, creativity – contribute to covering a wide range of services in the field of construction. The main objective is always to achieve the highest standards, because UNITH2B ARCHITECTS believes that the remarkable results are obtained through a perfect organization, the coordination of all the specializations involved and the transformation of the architectural objects made into landmarks on the market of hotels and restaurants in Romania. More information: www.unith2b.com
PORTUGAL
ROMANIA
The hotel is structured on three sections with two vertical knots, and the UNITH2B team dedicated their creativity to the arrangement of a 24-room section with an area of 2377 square meters. The theme received from the beneficiary was to create an accommodation unit for the business environment – a fresh space, which would be accessible to clients in short transit. The hotel is created in a former glucose factory – so the old industrial past was reminded by the details and the metal inserts used. At the same time, the final image only had to be reminded of this atmosphere of the previously built background. The blue color was the main request of the beneficiary and the central reason for the entire arrangement. They worked with great pleasure on this project, generating details that would give the room personality with the final purpose of obtaining a special, unique place, to give it a special identity. The UNITH2B team believes that they have managed to transpose some of their passion into the atmosphere.
PORTUGAL
ROMANIA
Studio3plus team sought a harmonious connection between the inner space of the ground floor and the outer terrace, then articulated progressive passages from one space to another through different materials, textures and shades, following the general visual theme of the natural space that seems to penetrate into the salons of the house, as a guest. The ground plan is distinguished by the architectural qualities of the original compartments – completely preserved in the arrangement, along with all the authentic decorative details. SavArt thus becomes a place of historical recognition, a game with visual references, a bold expression of creativity in design and no less an evocative mix of multi-sensory experiences and theatrical effects at the same time.
ROMANIA
ROMANIA
5-star Hotel situated on the Snagov Lake shore chosen as “Luxury Event Venue of the Year 2019” by Luxury Travel Guide.
Architect and Founder at Răzvan Bârsan + Partners
Speaker and Guest
PORTUGAL
ROMANIA
Speaker and Guest
PORTUGAL
ROMANIA
The concept is based on location and function and Cristiana Zgripcea has tried to respect and highlight these two main elements with finishes and furniture. Although it is a hotel, the atmosphere of the rooms is welcoming, with a home like feeling. The rooms are a mix of contrasts. The precious finishes blend with the rough ones, for example they have used velvet with the curtains and the covers, while apparent concrete was kept on the ceiling, in its original mold. It’s a complete design work, from scratch. On her first visit to the site, she has to climb on the scaffold because the interior satirs were not built yet. Although the challenges have been numerous and complex, the result mathches effort that was put into it.
PORTUGAL
ROMANIA
ROMANIA
ROMANIA
Hilton Garden Inn Bucharest Airport is part of the Hilton Garden Inn brand of the Hilton International Chain and is built right inside Henri Coanda Otopeni Airport, at a 5-minute walk from the Departures Terminal. It is the first hotel opened inside an airport in Romania. Hilton Garden Inn Bucharest Airport offers its guests 218 rooms, 5 conference rooms, specially arranged and equipped for organizing various types of meetings or events, a restaurant, which offers guests the opportunity to serve breakfast, lunch and dinner as well as a bar, ideal for relaxing at the end of a busy day.
Architect and interior designer at Grosu Art Studio
Speaker and guest
Grosu Art Studio is the place where successful concepts are created and developed in the hospitality industry: restaurants, hotels, cafes, spas and clubs.
General Manager Hotel Lido by Phoenicia 4*
Speaker and Guest
He has an experience in tourism of about 10 years, of which 3 years in the Phenicia Hotels group, working on locations along the coast. He has been running the Lido by Phenicia Hotel for 1 year, this location being completely renovated and inaugurated in early 2019.
PORTUGAL
ROMANIA
The starting point of the project was the identity developed over the last three years at Balvanyos Resort together with its owners and Gyarfas Olah, artist and fashion designer. The main theme involved the continuation of this identity in Bucharest, adapting it to the urban environment without losing the atmosphere and the sensibility of the original place. GastroLAB Balvanyos is a nature retreat, an open space with a welcoming atmosphere and a menu based on local ingredients. Its introduction to Victoriei Square has been translated into an urban restaurant with a modern kitchen and a substantial selection of wines. The challenge was to translate a space of urban, open and neo-industrial into a place with a welcoming atmosphere protected from city turmoil. The identity of the place is given by the use of natural materials and the visual presence of the wine bottles. Oak wood, wicker objects, glass in different shapes, natural calf-skin all on a dark background fill out the space. The ceiling, structured by wooden elements, visually leads the client to the main areas: the bar, the dining area, the wine shop and the open kitchen. The interior lighting produces space, sculpting islands of intimacy. The logo is inspired by the sculpture created by Gyarfas Olah for GastroLAB Balvanyos, also remade in-situ in Bucharest.
Speaker and Guest
skaarchitects is an architectural laboratory that conducts projects and public interventions
that concentrate on the exploration of various types of spatial identities. It was founded in
2008 in Bucharest by architects Sorin Istudor si Kalliopi Dimou. Since than the office was
involved in various small and medium scale projects for business clients in HoReCa, offices
and residential but also in cultural projects for exhibition design for both public museums and
private galleries, taking always a keen interest in developing spaces adapted to the specific
context and necessities from a contemporary perspective.
Architect Studio3plus
Speaker and Guest
Studio3plus carries out architectural and interior design projects with various implications, in which the object and space become essential elements. More information: www.studio3plus.ro
Architect and Founder at Patrulius and Associates
Speaker and Guest
The Patrulius and Associates architecture office has been active for 12 years. The modernization of the treatment area of the Crowne Plaza hotel was an important mission for their team. In carrying out the project, the three fundamental characteristics of the building were constantly referred to: openness to nature, clarity of geometry and fluidity of spaces. More information: patrulius.ro
ROMÂNIA
ROMANIA
Sub Tâmpa is one of the most appreciated restaurants in Brasov, obtaining 12 points and one toque in the most recent edition of the Gault & Millau guide. The restaurant situated under Tâmpa Mountain has a nature-inspired design.
ROMANIA
ROMANIA
ΚΛΙΛΜO̲ is the place where the seasonality meets the Romanian terroir, in a cuisine carefully orchestrated by Chef Radu Ionescu. The seasonal menus, together with the design inspired by ethnic elements and the different approach to the Contemporary Romanian Cuisine, have contributed to obtaining awards and distinctions by KAIAMO within a few months of the official opening.
WORLD’S 50 BEST RESTAURANTS, the international gourmet guide, has included KAIAMO restaurant in the list of WORLD’S 50 BEST Discovery – the 1,000 best restaurants in the world.
HUNGARY
CEO Niro Investment Group
Speaker and Guest
Niro Investment Group is a group of companies with over 25 years experience in real estate investment, development and management. Niro has brought the Swissotel five-star hotel brand to Romania. The construction of the tallest hotel in Romania will measure 85 meters, is on a plot of 4,000 square meters and will be inaugurated in 2021. More information: www.nirogroup.ro
General Manager Hotel Snagov Club
Speaker and Guest
Marius is leading since 2013 Hotel Snagov Club which has been chosen as the Luxury Event Venue of the Year 2019 by Luxury Travel Guide – Europe Awards, and recieved the Award for Excellence in Luxury accommodation in Romania in 2019 from Lux Life Magazine.
Interior and product designer and co-founder of BIANCOEBIANCA
Speaker and Guest
Her design studio was founded in 2017, and at the moment they have a studio in Timisoara and another one in Beirut-Lebanon, because her partner, Elie is a lebanese architect. Bianca follows a simple but strong concept. She believes in change, in the fact that people need more functionality than beauty. Her projects have been published in the most famous design magazines and design platforms from all around the world. More information: biancoebianca.com
Founder vinul.ro, the first online portal in Romania dedicated to wines
Speaker and Guest
Philips Health Systems Sales Leader CEE
Master Partner ROHO
“Philips’ mission is to improve people’s lives through meaningful innovations across what we call the “health continuum”. The vision of ROHO is similar to ours, and we are delighted to be the Master Partner of this event.“
FORO Guest
Manager Invitat ROHO
“Convenția Română a Spitalelor se evidențiază în peisajul evenimentelor din România. Reunind profesioniști din domeniul medical, evenimentul devine un prilej de a împărtăși experiență, dar și o ocazie de a interacționa cu oameni cu preocupări similare. Am apreciat alegerea atentă a speakerilor. Cunoștințele acestora sunt de un real folos în munca zilnică și pentru rezolvarea unora dintre problemele cu care ne confruntăm. Calific ediția din 2016 a Convenției Române a Spitalelor drept un eveniment constructiv și de calitate.”
FORO Guest
The policy of the Best Western Stil hotel has a very important component of customer service. We care about our guests and are very attentive to the feedback they send us through various forms (directly at the hotel reception, in direct meetings with our staff, through the hotel feedback forms, through the pages of TripAdvisor, Booking, Facebook etc.). Feedback from our guests helps us to maintain the level of services and facilities we offer to a certain standard and to make improvements. In the last 2 years we have made significant investments in this regard.
FORO Guest
The quality of the services must be continuously improved, and this is done through regular trainings and last-minute information shared with the relevant departments. Maintenance of hotel spaces is also a priority, as good hotel services cannot compensate for unattended space and vice versa. A mix between the two components is ideal and leads to the success of the customer relationship. A hotel’s reputation is its business card. In the online environment, the grades given by the guests are the mirror of the activity of the hotel, and they can be improved by good management and communication with the client.
Guest Farmer
Medic Invitat ROHO
“A fost impresionant interesul pentru Convenția Română a Spitalelor. Un mare număr de participanți au venit la București din întreaga țară. Temele dezbatute sunt importante pentru oricine este implicat în activitatea de management medical.”
Medic Invitat ROHO
”Vă mulțumesc pentru invitatia la ROHO 2017 și mă bucur că am avut prilejul să particip și să ascult profesioniști din managementul medical, atât din România, cât și din străinătate. Consider că un asemenea eveniment pune România pe hartă, ca țară europeană, care oferă servicii de sănătate populației, la standarde de înaltă calitate. Este extrem de important schimbul de experiență și de viziune la nivel de management, pe care îl oferă un eveniment de acest tip, și nu în ultimul rând, posibilitatea de a cunoaște persoane-cheie din acest domeniu și de a lega relații profesionale de durată. Am apreciat în mod deosebit oportunitatea de a crește vizibilitatea sistemului medical privat în fața guvernanților, atât pe plan național, cât și internațional, prin promovarea unor organizații cum ar fi European Union of Private Hospitals (EUHP).”
Manager Invitat ROHO
”Vă mulțumesc pentru faptul că și în acest an m-ați onorat cu invitația de a participa la acest eveniment. Din prezentările Speakerilor din sănătate, de la noi și din străinătate, am observat că preocuparea deosebită pentru asigurarea calității actului medical și siguranța pacienților câștigă tot mai mult teren în managementul spitalelor publice și private. Cred că, în activitatea zilnică din unitățile sanitare, protocoalele terapeutice și procedurile de lucru implementate, definesc bune practici de eliminare a riscurilor clinice, combaterea infecțiilor asociate asistenței medicale și nu în ultimul rând, o abordare corectă și eficientă a diagnosticării și a tratamentului pacienților.”
Medic Invitat ROHO
“Mulțumesc organizatorilor pentru conceptul și formatul evenimentului Convenția Română a Spitalelor ROHO 2017. A fost o onoare și în același timp o experiență remarcabilă să onorez invitația primită. Conferința a oferit un cadru de întâlnire ideal pentru membrii echipelor de management din spitalele românești, prin asigurarea unui cadru propice de schimbare a informațiilor, de împărtășire a problemelor întâlnite în cadrul procesului de management spitalicesc și mai important, a soluțiilor găsite. Participarea specialiștilor și a profesioniștilor din sănătate din alte țări europene în cadrul ROHO, mai ales a celor din zonele învecinate cu România, a asigurat o diseminare largă a unor proiecte și soluții specifice implementate de aceștia, care pot constitui un model și pentru țara noastră.”
The RALF event, which succeeded in uniting large Romanian farmers, was a real success. There were very clear views and at the same time the guests had a remarkable presence. The whole event had a gala outfit.
Timisoara, Romania
IULIUS & ATTERBURY EUROPE
Openville este cel mai mare proiect de tip mixt din vestul României, aflat în plină dezvoltare în centrul Timişoarei, în proximitatea Iulius Mall. Acesta va fi principalul pol de business, retail şi entertainment din regiune şi va fi inaugurat în primăvara anului 2019, odată cu finalizarea primei etape. Openville va reprezenta o destinaţie cosmopolită de lifestyle, care va include: şapte clădiri de birouri, 450 de magazine, un parc de peste 55.000 mp, restaurante şi cafenele tematice, un nou concept de cinema, carusel pentru copii şi săli de evenimente. Valoarea investiţiei este de peste 220 de milioane de euro.